Guidance for providers
Volunteer drivers and passenger services: the rules and regulations
When operating a passenger transport service in New Zealand, there are rules relating to vehicles, licensing and charging of fares that need to be followed.
The rules are in New Zealand legislation and regulated by NZTA.
Licensing, Endorsements, and Compliance for Community Transport Providers - Frequently Asked Questions (FAQ)
A guide has been prepared for information on New Zealand requirements for licensing, endorsements, safety, insurance, etc.
Disclaimer: This material is general guidance only. You are responsible for confirming and meeting all legal obligations that apply to your service. Our Grant or guidance does not alter or interpret statutory requirements.
Incorporated Societies: Guide to Re-register from Parry Field Lawyers
A guide has been prepared by Parry Field Lawyers titled Incorporated Societies: What you need to know to Re-register. They have also produced a video explaining the key points about this topic. To view the guide and resources, click link below:
Incorporated Societies: What you need to know to Re-register
Incorporated Societies and Re-registration [video]
Incorporated Societies Act: Information Hub
Disclaimer: This material is legal advice complied by Parry Field Lawyers. It is not official government guidance.
Transport for dialysis patients
Health New Zealand | Te Whatu Ora Waikato's Regional Renal Centre funds transport for dialysis patients to get to and from the Renal Centre if they have no other means of transport available.
For more information, please contact Charge Nurse Manager Nicky Hagen at 07 839 8899, extension 96540. This service is available for Regional Renal Centre patients only.
Managing risk
Read about how to manage risk from the Introduction to Managing Risk workshop led by Community Waikato.
View the Managing Risk overview workshop presentation [PPT, 2.7 MB]
Read the Introduction to Managing Risk Workshop Participant Workbook [PDF, 845 KB]
Read North Waikato Transport Trust Health & Safety Operations Manual draft 2020 [PDF, 4.7 MB]
Read the Safe Driver Policy 2022 [PDF, 58 KB]
Read the Understanding Trust Liability document [PDF, 1.9 MB]
Road safety resources
Visit the DRIVE Community website for access to a range of resources to help keep volunteers, customers and other road users safe during trips.
Examples and guides
It can be useful to have a range of resources on hand to help with the operation of your service. For example:
- A brochure to advertise/promote your service to potential customers. Distribute these to places where people might be already visiting like libraries, supermarkets, medical practices and community services.
See example: Tri-fold passenger brochure example [PDF, 1.2 MB] - A guide for customers so they know how to use your service.
See example: Passenger guidebook example [PDF, 196 KB] - An onboarding survey for new customers to help understand their needs.
See example: Health questionnaire template example [PDF, 490 KB] - An agreement form for volunteers to ensure they understand their role and responsibilities.
See example: Volunteer agreement form template [PDF, 1.8 MB] - A driver training manual for driving vans/shuttles, and passengers.
See example: Volunteer driving preparation guide example [PDF, 916 KB] - A self-assessment for identifying any underlying health issues that may need a more detailed assessment to be undertaken.
See example: COVID-19 self-identification and self assessment [PDF, 249 KB]